Terms and Conditions
Last updated: September 14, 2018
These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with Online-Therapy.com website (including, but not limited to, therapist chat, worksheet feedback and emails) and its affiliated sites (the "Service" or the "Site") operated by CRN Solutions AB ("us", "we", or "our").
Please read these Terms and Conditions carefully before using the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
Medical Advice Disclaimer
The information contained on Online-Therapy.com website (including, but not limited to, therapist chat, worksheet feedback and emails) and its affiliated sites (the "Service" or the "Site") is for general information purposes only.
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
CRN Solutions AB assumes no responsibility for errors or omissions in the contents on the Service.
In no event shall CRN Solutions AB be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. CRN Solutions AB reserves the right to make additions, deletions, or modification to the contents on the Service at any time without prior notice.
CRN Solutions AB does not warrant that the Service is free of viruses or other harmful components.
CRN Solutions AB its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
The content of this Site is for informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any question you may have regarding a medical condition. If you think you may have a medical emergency, call your doctor or emergency number (US: 911, Europe: 112) immediately. Online-Therapy.com does not recommend or endorse any specific tests, physician, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by Online-Therapy.com, Online-Therapy.com employees, other contributors appearing on the Site at the invitation of Online-Therapy.com, or other visitors to the Site is solely at your own risk.
The Service provided on this site, including, but not limited to, live chat, worksheets, email, articles, blog posts, forum, test, is designed to support, not replace, the relationship that exists between a patient/site visitor and his/her existing physician, psychologist, therapist or doctor. The information and opinions expressed on this website or in the live therapist chat, are those of the writers or therapists based on their education and experience. The information is designed for informational purposes only. You should not rely on this information as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult with a physician or other health-care professional.
Do not disregard, avoid or delay obtaining medical or health related advice from your health-care professional because of something you may have read on the Service. The use of any information provided on the Service is solely at your own risk.
The information provided should be examined in the light of individual case-evaluation by the clients' doctors. The website developers take no responsibility whatsoever for adverse consequences experienced by patients using the information provided on this service. We assure you of the best possible efforts in our provisions for those who undergo the online therapy. However, please note that we do not claim to cure each and every case, nor do we guarantee any magical cure. We do not suggest that our online therapy is a replacement or substitute for conventional treatment. Our organization takes no responsibility for any perceived complications. It is considered that the user has read and agreed to this disclaimer when using our services and any information on this site.
The tests on this website do not provide medical advice. They are intended for informational purposes only. The tests are not a substitute for professional medical advice, diagnosis or treatment/therapy. Never ignore professional medical advice in seeking treatment because of something you have read on this website.
Our online therapy program is a step-by-step self-help program. The feedback you receive in for example the worksheets and in the live chat is NOT to be considered as traditional therapy from a therapist/psychologist. It is only intended as feedback and assistance, so that you can complete the eight-section self-help program yourself.
For your convenience, we list therapists with a variety of backgrounds and qualifications from all parts of the world. Some of the registered therapists are not CBT practitioners and may not be using evidence-based methods. Make sure to choose a therapist that suits your needs.
The therapists listed are not employees or representatives of Online-Therapy.com. Online-Therapy.com shall not be responsible for the quality of information or the authentication of the services or details given by therapists on the site.
It is each therapist's sole responsibility to ensure that the information is current and accurate. This information includes, but is not limited to, name, address, phone numbers, email addresses, state and types of credentials.
The verified credential seal means that Online-Therapy.com has verified the following:
- The name and contact details of the professional
- That the professional's license, if applicable, is valid within the state in which he or she practices
- That the professional is not subject to any license strictures preventing practice
Online-Therapy.com verifies the information at the time a therapist is initially listed in the directory.
Online-Therapy.com's directory is not intended as a tool for verifying the credentials, qualifications, or abilities of any therapists it lists. Inclusion in Online-Therapy.com's directory does not imply recommendation or endorsement nor does omission from it imply Online-Therapy.com disapproval. Online-Therapy.com does not warrant or represent that Online-Therapy.com's directory or any part thereof is accurate or complete. Online-Therapy.com disclaims all warranties, either express or implied, including but not limited to the implied warranties of merchantability and fitness for particular purpose.
If you find any of the information to be inaccurate, please let us know by emailing: email@example.com
You assume full responsibility for the communications with any therapist you contact through Online-Therapy.com. Online-Therapy.com shall, in no event, be liable to you or to anyone for any decision made or action taken by you in the reliance on information provided on the website.
By using this site you accept the terms and conditions of this disclaimer. You agree that any use you make of a therapist's services is at your own risk and that Online-therapy.com is not responsible for any damages or losses resulting from your reliance on such services.
If you have any questions or concerns regarding a therapist's contact details and/or licensure information, please contact the person in question for verification. If you come across any misstatements, please contact us by chat or email.
Reliance on Information on Site
We have no obligation to, and you should not expect us to, review content on our Site, including User Contributions (defined below) or contributions by our independent contributors.
About our Contributors
CRN Solutions AB seeks out content providers in particular subject matters as independent contractor contributors to the Site. CRN Solutions AB does not represent or guarantee that any contributor has achieved any particular level of expertise or knowledge or has any specific qualifications or credentials, without limitation, as to the subject matter to which their contributions relate. To the extent we refer to each of these contributors as an expert, you must understand we rely on the information they provide us and we are not obligated to independently verify or attempt to confirm any information they provide, nor their qualifications or credentials. CRN Solutions AB also is not obligated to monitor or independently research or verify any content they contribute. Contributors, even if characterized as expert, are not employees of CRN Solutions AB or its affiliates and CRN Solutions AB cannot and does not represent or warrant the accuracy, completeness or truthfulness of the qualifications or credentials of any contributor, nor of any other users of the Site.
Please do not rely on Site content, including User Contributions and content from our independent contractor contributors. Content is provided for general information purposes only and can never take into account your unique, personal circumstances and needs. You acknowledge and agree that any reliance or actions you take in violation of your agreement with us shall be at your sole and exclusive risk and CRN Solutions AB shall have no responsibility or liability to you whatsoever. You also acknowledge and agree that communications on or through the Site, whether with content providers or other users, are at your own risk and are not covered by any privilege or confidentiality obligation that might apply if you were to obtain your own professional advice (e.g., doctor-patient).
Content That You Make Available on the Site
The Site may contain review forms, message boards, chat rooms, personal web pages or profiles, forums, bulletin boards and other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Contributions") on or through the Site.
If you voluntarily disclose personal information (e.g., user name, email address) on the Site, such as on a forum, chat room or on any other user or member-generated pages, that information can be viewed in search engines, collected and used by others and may result in unsolicited contact from other parties. We advise that you not post any personal or other sensitive information on our Site.
Any User Contribution you post to the Site will be considered non-confidential and non-proprietary. By providing any User Contribution on the Site, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose.
You represent and warrant that:
- You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns.
You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not the Company, have full responsibility for such content, including its legality, reliability, accuracy and appropriateness. We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the Site.
Monitoring and Enforcement; Termination
We have the right to:
- Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
- Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
- Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Site.
Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information related to anyone posting any materials on or through the Site. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER THE COMPANY/SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.
However, we cannot and do not undertake to review all material before it is posted on the Site, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.
These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable federal, state, local and international laws and regulations. Without limiting the foregoing, User Contributions must not:
- Contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable.
- Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
- Infringe any patent, trademark, trade secret, copyright or other intellectual property or other rights of any other person.
- Be likely to deceive any person.
- Promote any illegal activity, or advocate, promote or assist any unlawful act.
- Cause annoyance, inconvenience or needless anxiety or be likely to upset, harass, embarrass, alarm or annoy any other person.
- Impersonate any person, or misrepresent your identity or affiliation with any person or organization.
- Promote commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter or advertising.
- Give the impression that they emanate from or are endorsed by us or any other person or entity, if that is not the case.
Prohibited Uses of the Site
- You must be at least 18 years old to use our services.
- You are not allowed to use our services, if you are feeling suicidal. Instead we strongly recommend you contact your local hospital for immediate help. Please use these links for more information:
We cannot be held accountable for those with suicidal tendencies, thoughts, or actions.
- In any way that violates any applicable federal, state, local or international law or regulation.
- For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
- To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter" or "spam" or any other similar solicitation.
- To impersonate or attempt to impersonate CRN Solutions AB, a CRN Solutions AB employee, another user or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).
- To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm CRN Solutions AB or users of the Site or expose them to liability.
Additionally, you agree not to:
- "Scrape" or disaggregate data from the Site (whether by manual or automated means) for any commercial, marketing, or data compiling or enhancing purpose.
- Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
- Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer or database connected to the Site.
- Otherwise attempt to interfere with the proper working of the Site.
If you wish to purchase any product, service or subscription made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
Some banks may add a cross-border fee to your purchase.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.
Availability, Errors and Inaccuracies
We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Contests, Sweepstakes and Promotions
Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set either on a weekly, monthly, bi-monthly, quarterly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.
At the end of each Billing Cycle, your Subscription will automatically renew unless you cancel it or CRN Solutions AB cancels it. You may cancel your Subscription renewal either through your online subscription page or by contacting CRN Solutions AB customer support team: firstname.lastname@example.org
A valid payment method, including credit card or PayPal, is required to process the payment for your Subscription. You shall provide CRN Solutions AB with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize CRN Solutions AB to charge all Subscription fees incurred through your account to any such payment instruments.
Should automatic billing fail to occur for any reason, CRN Solutions AB will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
Statement descriptor on your card statment when paying using PayPal is PAYPAL, PAYPAL INTERNET or similar to that. Statement descriptor when paying using credit/debit card is www.online-therapy.com, Onlinetherapymalmo or similar to that.
Payments and Refunds
Our services are subscription based. This means that you will be charged weekly, monthly or bi-monthly (depending on the selected subscription plan), until you have canceled your subscription. You may cancel your subscription at any time and you will not be charged again. To cancel or to make changes to your subscription, click here: subscriptions »
You may pay using any major credit/debit card or PayPal. All payments are made using SSL encrypted connections (https) for maximum security. Our payment service providers will never share your credit/debit card details with us or any other third party.
We have a 14-day money-back guarantee from the date of your first subscription payment. However, you are only entitled to a partial refund during the 14-day money-back guarantee if:
- You have replied to your therapist's worksheet feedback.
- You have used the therapist live chat two times or more for therapy.
- You have registered using a free trial.
Can I receive a refund if I forget to cancel my subscription?
No. We do not grant refunds once the 14-day money-back guarantee of your first payment has expired. But we will be happy to add all of your offline days back on to your account. Simply send us an email when you are ready to get started again.
If you have any questions about refunds, or wish to request a refund, please contact us: email@example.com
Please note that when you send payments directly to an external therapist (as opposed to our standard checkout routine), other refund policies may apply.
CRN Solutions AB may, at its sole discretion, offer a Subscription with a free trial for a limited period of time ("Free Trial").
You may be required to enter your billing information in order to sign up for the Free Trial.
If you do enter your billing information when signing up for the Free Trial, you will not be charged by CRN Solutions AB until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.
At any time and without notice, CRN Solutions AB reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.
CRN Solutions AB, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
CRN Solutions AB will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
Register as a therapist
It is your sole responsibility as a therapist to ensure that you only give therapy to people you are allowed to give therapy to, depending on local, state or national restrictions.
As a therapist, you could be a Covered Entity for purposes of compliance with the Health Insurance Portability and Accountability Act of 1996, Public Law 104191 ("HIPAA"), and you may also be subject to similar state laws. Accordingly, information you collect could be protected under HIPAA and state privacy laws. Online-Therapy.com is a technology provider, not a Covered Entity. You understand that compliance with HIPAA and state privacy laws is your responsibility. While use of our technology is designed to provide security of information as required by HIPAA, we make no warranty or representation that compliance with this Agreement or use of its products or services will be adequate or satisfactory to fully comply with HIPAA or state privacy laws.
Your responsibilities and liabilities
It is your sole responsibility as a therapist to ensure that the contact and licensure information in your user profile is current and accurate. This contact information includes, but is not limited to, name, address, phone numbers, email addresses, states and types of licensure. Changes to your contact information can be made in the personnel section of our website.
It is your sole responsibility as a therapist to ensure that you have legal coverage in case there is litigation etc.
More information can be found in our disclaimer at the top of this page.
Being a therapist, our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.
By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.
You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
Intellectual Property and Copyright
The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of CRN Solutions AB and its licensors. The Service is protected by copyright, trademark, and other laws of both the Sweden and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of CRN Solutions AB. All abuse will be reported.
You are free to write texts about our services and link to our site. To learn more about copyright rules, please visit: http://wipo.int/copyright/en/.
Third Party Links, Advertisements, Websites and Content
Our Service may contain links to third-party web sites or services that are not owned or controlled by CRN Solutions AB.
CRN Solutions AB has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that CRN Solutions AB shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, simply contact us or visit this page ».
Your Indemnification of Us
Waiver and Severability
In no event shall CRN Solutions AB, nor its directors, employees, partners, therapists, independent contractor contributors, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
YOUR USE OF THE SITE IS AT YOUR OWN RISK. NEITHER, CRN SOLUTIONS AB OR ANY OF ITS SUBSIDIARIES, DIVISIONS, AFFILIATES, AGENTS, REPRESENTATIVES, THERAPISTS, OR LICENSORS (INCLUDING OUR INDEPENDENT CONTRACTOR CONTRIBUTORS) SHALL BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY OR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR SIMILAR DAMAGES ARISING OUT OF YOUR ACCESS OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SITE AND THE INFORMATION AVAILABLE ON THE SITE OR ARISING OUT OF ANY ACTION TAKEN IN RESPONSE TO OR AS A RESULT OF ANY INFORMATION AVAILABLE ON THE SITE. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST CRN SOLUTIONS AB AND ITS SUBSIDIARIES, DIVISIONS, AFFILIATES, AGENTS, REPRESENTATIVES, THERAPISTS AND LICENSORS (INCLUDING OUR INDEPENDENT CONTRACTOR CONTRIBUTORS) ARISING OUT OF YOUR USE OF THE SITE AND THE INFORMATION AVAILABLE THEREON.
These Terms shall be governed and construed in accordance with the laws of Sweden, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Chat, Forum and Worksheets - Live Support
We promote a friendly approach in the chat rooms, the forums and when writing in the worksheets.
You are not allowed to use any of our services when under the influence of alcohol or any other drugs. If for some reason, you don't agree with your therapist's comments or need some other feedback, please email us at: firstname.lastname@example.org.
After registration, you will receive our newsletter. If, afterwards, you no longer want to receive our newsletter, just reply: "no newsletter" or click on the unsubscribe link in the email.
SSL Secure Website
All pages on our website are SSL encrypted for maximum security. The usage of SSL technology ensures that all data transmitted between the web server and your browser remains encrypted.
This Site is owned and operated by CRN Solutions AB, located at Malmöhusvägen 1, 21118 Malmö, Sweden.
All other feedback, comments, requests for technical support and other communications relating to the Site should be directed to: email@example.com