Help Center
Top Questions
Although we don’t accept insurances, normally you can request reimbursement or direct payment for our online therapy services. We will provide you with itemized receipts.
It may however be a good idea to first reach out to your insurance company to see if they will cover online therapy.
Thank you for your feedback.
Our subscription plans start at just $40/week (including our 20% discount first month), giving you access to our online therapy program including daily contact with your therapist that will help you through your day-to-day challenges (Monday-Friday). That is less money than you would normally pay for one face-to-face therapy session. Still can’t afford therapy? Apply for financial aid in our checkout.
To make it convenient for you, we offer three subscription alternatives that give you varied access to our online therapy services, depending on your specific needs. You can upgrade/downgrade or cancel your subscription any time with the click of a button. All subscriptions are charged on a monthly basis and we accept most of the popular payment methods including credit/debit cards as well as PayPal.
Note that the Basic subscription does not include any live therapy sessions. If you want live therapy sessions with your therapist, please select the Standard or Premium subscription.
Looking for couples therapy? Learn more: Couples therapy »
Choose the subscription plan that suits your needs: 20% discount first month!
- One 45 minute live therapy session/week (video, voice or messaging)
- Unlimited messaging
- 8 section CBT program, incl. 25 worksheets
- Daily worksheet replies Mon-Fri
- Express replies
- Yoga & meditation videos, journal, activity plan & tests
- One 45 minute live therapy session/week (video, voice or messaging)
- Unlimited messaging
- 8 section CBT program, incl. 25 worksheets
- Daily worksheet replies Mon-Fri
- Express replies
- Yoga & meditation videos, journal, activity plan & tests
- Two 45 minute live therapy sessions/week (video, voice or messaging)
- Unlimited messaging
- 8 section CBT program, incl. 25 worksheets
- Daily worksheet replies Mon-Fri
- Express replies
- Yoga & meditation videos, journal, activity plan & tests
Still can’t afford therapy? Apply for financial aid in our checkout.
Thank you for your feedback.
It really depends on your situation. However, we recommend that you use our services for at least one month in order to have time to process everything. Some clients just need guidance from the program and therapist for a few weeks to get back on the right track. However, others need more ongoing help and stay with us for about a year.
Thank you for your feedback.
This is a very individual choice that depends on your needs and preferences. Some clients spend several hours per day on their program, while others feel that a few hours per week is sufficient. It is important to remember that you have had your whole life to learn and unconsciously process negative behavior. It will take time and considerable practice to reprogram your frame of mind.
Thank you for your feedback.
Once you sign up, a personal therapist will be assigned to you based on your profile. This person will be by your side from the beginning to the end. If you wish to change to a new therapist, you can do that from your dashboard with a click of a button.
The therapists at Online-Therapy.com have a wide range of credentials (academic degrees, licenses or certifications) and many hours of hands-on experience. Once you have signed up, you will be able to read your therapist's full profile from your dashboard by clicking on "Your Therapist".
Your subscription includes unlimited communication with your therapist through messaging and worksheets (Monday-Friday).
The Standard subscription also includes one 45-minute live therapy session per week with your therapist. If you have the Premium subscription, two 45-minute live therapy sessions per week are included. The live sessions are available as video, voice or messaging.
Note that the Basic subscription does not include any live therapy sessions. If you want live therapy sessions with your therapist, please select the Standard or Premium subscription.
Thank you for your feedback.
General Questions
We are a dedicated online-based team of consultant therapists, cognitive behavioral therapists, practitioners and support staff that collaboratively works to help people in need of emotional support.
Our whole operation is based on cognitive behavioral therapy (CBT), which is one of the most commonly used psychotherapeutic approaches for treating mental health problems. CBT helps you to identify, challenge and overcome your dysfunctional thoughts, behavior and emotions.
By signing up for our services, you will have full access to our online therapy program, that is divided into 8 sections. Each section includes all the information and hands-on tools that you need to identify, challenge and overcome your problems. The sections are available as video (guided by Dr. Elizabeth Lombardo, PhD), audio and/or text.
Your subscription includes unlimited communication with your therapist through messaging and worksheets (Monday-Friday), along with access to your daily journal, activity plan, yoga and meditation videos, and tests to track your progress.
The Standard subscription includes one 45-minute live therapy session per week. If you have the Premium subscription, two 45-minute live therapy sessions per week are included. The live sessions are available as video, voice or messaging.
Note that the Basic subscription does not include any live therapy sessions. If you want live therapy sessions with your therapist, please select the Standard or Premium subscription.
For the full details click here »
Thank you for your feedback.
Evidence-based – based on proven, well-researched treatments within the cognitive behavioral therapy (CBT) approach. Read more about CBT online »
Qualified & experienced therapists - our therapists have a wide range of credentials (academic degrees, licenses or certifications). Katrina Bowen (LPC), the head of our therapists, has, together with the team, helped thousands of people to overcome their difficulties. Read all reviews »
Fully supported - it is much more than just chat (which many other companies offer). Our services include daily contact with your therapist, easy-to-follow structured information and tools such as the activity plan and your daily journal, follow-ups to see your progress, yoga & meditation videos and weekly tips on our blog.
Affordable - with our services, you get full support from your therapist. For the same price, you would normally not be able to meet with a face-to-face therapist.
Accessible & time saving - there is no need to travel to your therapist’s office. You can get help from wherever you are in the world.
Private & anonymous - you do not need to expose yourself face-to-face in the waiting room or in a therapist’s office, which some people find very unpleasant.
Secure & confidential - your work is transferred end-to-end encrypted to our secure server, where only you and your therapist can access it.
Thank you for your feedback.
Yes! Studies show that online cognitive behavioral therapy (CBT) is just as effective as traditional face-to-face therapy. Our work process is based on CBT and provides you with the information, tools and guidance that you need to overcome your problems, with the help of your therapist. Learn more about CBT online »
We have helped thousands of satisfied people to overcome their difficulties and our program has an average rating of 4.7 out of 5 stars. Read all reviews »
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Yes!
- At Online-Therapy.com the privacy and security of your data is our #1 priority, and we have designed our online services to meet and exceed HIPAA guidelines
- All communication between clients and therapists is encrypted with end-to-end best-in-class 256-bit encryption
- All personal health information is hosted behind a 3-tiered web application, with multiple checks and controls to keep your data safe
- All databases are encrypted at rest with industry-leading encryption
- All audio, video and chats between clients and therapists are end-to-end encrypted
Your account and all of your submitted information is automatically deleted after two years. You can change this to a shorter time period or delete your account right away from Privacy Settings »
Thank you for your feedback.
Absolutely! At Online-Therapy.com, you avoid being exposed in the waiting room or in a therapist’s office, which can be very intimidating. In this online environment, you will choose a nickname that your therapist will know you by. However, you will be asked to provide us with your emergency contact information. This information is kept safe in our system and is only used if your counselor believes that you or someone else might be in danger.
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Right now we are looking for new therapy practitioners to join our online therapy network! Work from home, during hours that suits you. Go to the Therapist section to learn more.
Thank you for your feedback.
The Online Therapy Program
Our whole operation is based on cognitive behavioral therapy (CBT), which is one of the most commonly used psychotherapeutic approaches for treating mental health problems. CBT helps you to identify, challenge and overcome your dysfunctional thoughts, behavior and emotions.
By signing up for our services, you will have full access to our online therapy program, that is divided into 8 sections. Each section includes all the information and hands-on tools that you need to identify, challenge and overcome your problems. The sections are available as video (guided by Dr. Elizabeth Lombardo, PhD), audio and/or text.
Your subscription includes unlimited communication with your therapist through messaging and worksheets (Monday-Friday), along with access to your daily journal, activity plan, yoga and meditation videos, and tests to track your progress.
The Standard subscription also includes one 45-minute live therapy session per week. If you have the Premium subscription, two 45-minute live therapy sessions per week are included. The live sessions are available as video, voice or messaging.
Note that the Basic subscription does not include any live therapy sessions. If you want live therapy sessions with your therapist, please select the Standard or Premium subscription.
Thank you for your feedback.
Our subscription plans start at just $40/week (including our 20% discount first month), giving you access to our online therapy program including daily contact with your therapist that will help you through your day-to-day challenges (Monday-Friday). That is less money than you would normally pay for one face-to-face therapy session. Still can’t afford therapy? Apply for financial aid in our checkout.
To make it convenient for you, we offer three subscription alternatives that give you varied access to our online therapy services, depending on your specific needs. You can upgrade/downgrade or cancel your subscription any time with the click of a button. All subscriptions are charged on a monthly basis and we accept most of the popular payment methods including credit/debit cards as well as PayPal.
Note that the Basic subscription does not include any live therapy sessions. If you want live therapy sessions with your therapist, please select the Standard or Premium subscription.
Looking for couples therapy? Learn more: Couples therapy »
Choose the subscription plan that suits your needs: 20% discount first month!
- One 45 minute live therapy session/week (video, voice or messaging)
- Unlimited messaging
- 8 section CBT program, incl. 25 worksheets
- Daily worksheet replies Mon-Fri
- Express replies
- Yoga & meditation videos, journal, activity plan & tests
- One 45 minute live therapy session/week (video, voice or messaging)
- Unlimited messaging
- 8 section CBT program, incl. 25 worksheets
- Daily worksheet replies Mon-Fri
- Express replies
- Yoga & meditation videos, journal, activity plan & tests
- Two 45 minute live therapy sessions/week (video, voice or messaging)
- Unlimited messaging
- 8 section CBT program, incl. 25 worksheets
- Daily worksheet replies Mon-Fri
- Express replies
- Yoga & meditation videos, journal, activity plan & tests
Still can’t afford therapy? Apply for financial aid in our checkout.
Thank you for your feedback.
This is a very individual choice that depends on your needs and preferences. Some clients spend several hours per day on their program, while others feel that a few hours per week is sufficient. It is important to remember that you have had your whole life to learn and unconsciously process negative behavior. It will take time and considerable practice to reprogram your frame of mind.
Thank you for your feedback.
It really depends on your situation. However, we recommend that you use our services for at least one month in order to have time to process everything. Some clients just need guidance from the program and therapist for a few weeks to get back on the right track. However, others need more ongoing help and stay with us for about a year.
Thank you for your feedback.
Definitely! The program is designed so that anyone can use our services, no matter how limited your computer skills are. If you need any help, just click on the "live chat" button and you will get immediate help and guidance.
Thank you for your feedback.
As soon as you complete your payment, you will get full access to the program and your therapist. You can immediately start communicating with your therapist by writing comments in the worksheets, sending a message or booking a live session (available as video, voice or messaging).
Thank you for your feedback.
Unfortunately it’s not possible to put your subscription on hold. Instead follow the below steps if you need a break:
- Click to cancel your subscription to avoid any unwanted future charges.
- Once you are ready to get started again, reach out to our support team and they will add all of your unused pre-paid days back on to your account.
- When you are out of pre-paid days, you may re-sign up to your old subscription plan.
Thank you for your feedback.
There’s no hassle and no questions asked. You can view the details of your subscription and cancel with a simple click of a button from here »
Thank you for your feedback.
Online-Therapy.com will together with the counselor review refund requests on a case-by-case basis, provided that the request is received within 90-days of the charge’s date on your bank statement.
We are not able to grant refunds for services used, such as:
- Live sessions
- Live sessions missed by the client.
- Live sessions canceled by the client less than 24 hours prior to the session’s start time.
- Messaging and worksheet communication.
Want to prevent future charges? Cancel your subscription from here »
If you have questions or want to submit a refund request: Contact us »
Thank you for your feedback.
The Therapists
Once you sign up, a personal therapist will be assigned to you based on your profile. This person will be by your side from the beginning to the end. If you wish to change to a new therapist, you can do that from your dashboard with a click of a button.
The therapists at Online-Therapy.com have a wide range of credentials (academic degrees, licenses or certifications) and many hours of hands-on experience. Once you have signed up, you will be able to read your therapist's full profile from your dashboard by clicking on "Your Therapist".
Your subscription includes unlimited communication with your therapist through messaging and worksheets (Monday-Friday).
The Standard subscription also includes one 45-minute live therapy session per week with your therapist. If you have the Premium subscription, two 45-minute live therapy sessions per week are included. The live sessions are available as video, voice or messaging.
Note that the Basic subscription does not include any live therapy sessions. If you want live therapy sessions with your therapist, please select the Standard or Premium subscription.
Thank you for your feedback.
Yes. Once you sign up, a personal therapist will be assigned to you. This person will be by your side from the beginning to the end.
If you wish to change to a new therapist, simply click on "Your Therapist" from your dashboard.
Thank you for your feedback.
Your therapist is normally online eight hours per day (Monday-Friday). We always try to match you with a therapist with working hours that fit your time zone.
The staff, including customer service, is online and ready to assist you virtually 24 hours per day (Monday-Friday).
Thank you for your feedback.
Your subscription includes unlimited communication with your therapist through messaging and worksheets (Monday-Friday).
The Standard subscription also includes one 45-minute live therapy session per week. If you have the Premium subscription, two 45-minute live therapy sessions per week are included. The live sessions are available as video, voice or messaging.
Note that the Basic subscription does not include any live therapy sessions. If you want live therapy sessions with your therapist, please select the Standard or Premium subscription.
Thank you for your feedback.
The Standard subscription includes one 45-minute live therapy session per week. If you have the Premium subscription, two 45-minute live therapy sessions per week are included. The live sessions are available as video, voice or messaging.
The Basic subscription does not include any live therapy sessions.
Thank you for your feedback.
You will get feedback from your therapist within a maximum of 24 hours, Monday-Friday. However, your therapist will usually reply to you within a few hours (or even minutes). Since the communication through the worksheets is not in real-time, you do not have to schedule a session with your therapist. You only write down and read the comments, when it is convenient for you.
You can schedule one 45-minute live therapy session per week with your therapist, if you have the Standard subscription. If you have the Premium subscription, two 45-minute live therapy sessions per week are included. The live sessions are available as video, voice or messaging.
Note that the Basic subscription does not include any live therapy sessions. If you want live therapy sessions with your therapist, please select the Standard or Premium subscription.
Is your therapist not replying in a timely manner?
Reach out to us »
Thank you for your feedback.
You most certainly can. This is also one of the advantages with online therapy, compared to traditional face-to-face therapy. At a physical appointment, it might be difficult to take in and remember all of the advice and feedback that the therapist gave you. With our services, you can easily read and process any previous feedback from your therapist as well as your comments. This is also a great way for you to observe the improvements that you are making during the therapy process.
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Other Questions
Yes you can! Simply click on the symbol next to "Your Therapist" from your dashboard »
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Yes. Normally our online anger management is approved by courts, but we advise you to first check the requirements with your court.
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As part of or Premium subscription plan, we can we can send you a certificate of completion upon request.
Requirements:
- Premium subscription plan.
- Actively involved in the program for at least four consecutive weeks by replying to the worksheets/messages on a daily basis (Mon-Fri).
- Minimum 4 live sessions (phone/audio or video) during 4 consecutive weeks.
Once the above requirements have been completed, it is solely up to your assigned counselor to decide if we can send you a certificate or not.
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The live sessions are available as video, voice or messaging and you need to schedule them in advance.
You schedule as well as start the live session by clicking on “Live Sessions” from your dashboard »
The live sessions take place in your web browser and your therapist will not “call” your phone number. You may use your smartphone as well as your desktop/laptop computer.
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All of them! The live sessions are available as video, voice or messaging.
The Standard subscription includes one 45-minute live therapy session per week. If you have the Premium subscription, two 45-minute live therapy sessions per week are included.
The Basic subscription does not include any live therapy sessions.
Thank you for your feedback.
Unfortunately you must be at least 18 years old to use our services.
Our services are not the best therapeutic format for a child. Having a therapist present with them to walk them through therapeutic techniques and practice new skills is really the best avenue for children.
If you still wish to give this a try, teenagers may join our services if both parents first email us their consent.
Here are some of the many available external resources for children and teens:
Love Our Children USA (List of National and Local Resources)
Child Help USA (National Child Abuse Hotline)
Kids Help Canada (Call, Chat or Email)
Kids Help UK (Call, Chat or Email)
Kids Help Australia (Call, Chat or Email)
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Yes we do! Couples therapy includes a weekly live session together with your therapist plus unlimited messaging so you and your partner can message your therapist with whatever is on your mind (get a reply within 24 hours Mon-Fri).
Couples therapy also includes individual therapy where you have access to our 8-section online therapy program including worksheets (with daily therapist replies Mon-Fri), journal, activity plan and yoga. Doing couples therapy online is a truly convenient way to rebuild your relationship and rediscover the love. No need to travel to an office or hire a babysitter!
The cost is $88/wk (including our 20% discount first month).
Start your new journey together today and sign up for couples therapy »
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Although we don’t accept insurances, normally you can request reimbursement or direct payment for our online therapy services. We will provide you with itemized receipts.
It may however be a good idea to first reach out to your insurance company to see if they will cover online therapy.
Thank you for your feedback.
Yes! Your account and all of your submitted information is automatically deleted after two years. You can change this to a shorter time period or delete your account right away from Privacy Settings »
Thank you for your feedback.
Yes we do! If you are a student, veteran or have a low income, you may apply for financial aid.
In our checkout, simply click on “Apply for financial aid”. Your application is automatically processed and if approved, your cost for therapy is updated right away.
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Unfortunately not, since all of our subscriptions are charged on a monthly basis. But if you sign up for one month, we can put your account on hold after one or two weeks, so that you can use your remaining time later on.
We recommend that you use our services for at least one month in order to have time to process everything. Some clients just need guidance from the program and therapist for a few weeks to get back on the right track. However, others need more ongoing help and stay with us for about a year.
Thank you for your feedback.
Unfortunately not. It is crucial for the therapist to be able to interact in person with a client and have a thorough face-to-face discussion in order to ensure they assign the proper diagnosis.
Thank you for your feedback.
Online-Therapy.com will together with the counselor review refund requests on a case-by-case basis, provided that the request is received within 90-days of the charge’s date on your bank statement.
We are not able to grant refunds for services used, such as:
- Live sessions
- Live sessions missed by the client.
- Live sessions canceled by the client less than 24 hours prior to the session’s start time.
- Messaging and worksheet communication.
Want to prevent future charges? Cancel your subscription from here »
If you have questions or want to submit a refund request: Contact us »
Thank you for your feedback.
If you have created an affiliate account, you log on from here »
If you don’t have an affiliate account, but you have sent us referrals, you access your affiliate dashboard from here »
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You can download all video and audio files. We don’t have an option to download the text material to read offline. But what you can do is to manually copy the text from the sections and the worksheets and paste it into for example Words. This way you can work on our program while being offline and you can submit your worksheet replies once you have access to the Internet again.
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Yes. You can view and download all of your worksheets from here ».
For most browsers, the “Print” function is the fastest and most effective method of saving a webpage to PDF. In the printing window, select "Save as PDF".
For more details how to save a webpage in pdf, please click here ».
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If you’re having suicidal tendencies, or experiencing any symptoms that significantly impact your thinking, safety or the safety of those around you, you will be asked to seek immediate help offline and not use this site. These resources can provide you with immediate help worldwide.
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Simply click on the desired currency from the list below. Please notice that if you have already signed up, you need to contact us in order to change currency.
Australian Dollar (AUD) »
Canadian Dollars (CAD) »
Euro (EUR) »
Pound Sterling (GBP) »
US Dollar (USD) »
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When paying with your credit/debit card, normally the statement descriptor is “WWW.ONLINE-THERAPY.COM” and with PayPal it will normally say: “PAYPAL”.
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You will be billed in the currency you see in our checkout. There will be no currency transfers as long as that is the same currency as for your credit/debit card.
Some banks add a small fee for international purchases.
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Unfortunately we don’t have a free trial. But if you are on a tight budget, you may apply for financial aid for online therapy in our checkout.
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Yes! Please notice that card issuers are still at liberty to authorize or decline any payment as they would with any other type of credit card.
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You have full access to your online therapy program 24/7, every day of the week.
Many of our therapists work on weekends - however, normally your therapist works Monday-Friday and therefore, worksheet feedback and live sessions are normally only available during these days.
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Yes! You can use our services and get help from wherever you are in the world.
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You can cancel your subscription right away and still keep all of your pre-paid days. You can view the details of your subscription and cancel with a simple click of a button from here »
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Your subscription is paid on an ongoing basis. If you sign up on the 11th, the second subscription charge is on the 11th the next month - if you don't decide to cancel before that date.
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Regrettably, we only offer monthly subscription plans at this time. However, if affordability is a concern, we encourage you to explore our financial aid options to see if you qualify for assistance with therapy costs.
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No app is needed! Our services have been optimized for smartphones and tablets. Simply log on to your account from any device, wherever you are in the world!
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Simply log on to your dashboard and click on "Live Sessions". The live sessions are available as video, voice only or text chat.
Related: Why was my live session appointment automatically canceled? »
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Yes! When creating your account - select the gender you prefer. You may also change therapist at a later time from your dashboard.
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The weekly live therapy session with your therapist is 45 minutes long.
The Standard subscription includes one 45-minute live therapy session per week. If you have the Premium subscription, two 45-minute live therapy sessions per week are included.
The Basic subscription does not include any live therapy sessions.
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Yes! We accept both standard credit/debit cards as well as PayPal.
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Unfortunately that is not something we can help you with at this time.
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If there is a problem paying with your card, please contact your card issuer by calling the number on the back of your card and ask them to approve the payment you are trying to make.
You can also select payment option “PayPal” in the checkout routine and pay with your card using them instead.
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After first logging on to your account, use this link for instructions on how to switch between Couples and Individual Therapy: https://www.online-therapy.com/account_couples.php
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At the bottom of each reading section (including the introduction section), there is a checkbox “Mark this section as done”. Mark the checkbox and you are done!
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We don’t have any promo/discount codes or coupons. However, we currently have a 20% discount first month that is automatically applied in our checkout ».
If you are a student, veteran or have a low income, you may also apply for financial aid »
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If you schedule more live sessions per week than what is included in your subscription plan, they will be automatically canceled. Once an appointment is automatically canceled, we always send out an email specifying why an appointment was canceled.
Our Standard subscription plan includes one 45-minute live session per week and our Premium subscription plan includes two live sessions per week.
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