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Top Questions

What is the cost and how can I pay?

Our subscription plans start at just $31.96/week (including our 20% discount first month), giving you access to our online therapy program including daily contact with your therapist that will help you through your day-to-day challenges (Monday-Friday). That is less money than you would normally pay for one face-to-face therapy session.

To make it convenient for you, we offer three subscription alternatives that give you varied access to our online therapy services, depending on your specific needs. You can upgrade or cancel your subscription any time with the click of a button. We accept standard credit/debit cards and PayPal.

Choose the subscription plan that suits your needs: 20% discount first month!

Do you accept insurances?

Although we don’t accept insurances, normally you can request reimbursement or direct payment for our online therapy services. We will provide you with itemised receipts.

It may however be a good idea to first reach out to your insurance company to see if they will cover online therapy.

For how long should I use your services?

It really depends on your situation. However, we recommend that you use our services for at least one month in order to have time to process everything. Some clients just need guidance from the program and therapist for a few weeks to get back on the right track. However, others need more ongoing help and stay with us for about a year.

Who will my therapist be?

Once you sign up, a personal therapist will be assigned to you based on your profile. This person will be by your side from the beginning to the end. If you wish to change to a new therapist, you can do that from your dashboard with a click of a button.

The therapists at Online-Therapy.com have a wide range of credentials (academic degrees, licenses or certifications) and many hours of hands-on experience. Once you have signed up, you will be able to read your therapist's full profile from your dashboard by clicking on "Your Therapist".

Read all reviews »

How much time do I need to spend on the program?

This is a very individual choice that depends on your needs and preferences. Some clients spend several hours per day on their program, while others feel that a few hours per week is sufficient. It is important to remember that you have had your whole life to learn and unconsciously process negative behavior. It will take time and considerable practice to reprogram your frame of mind.

 

General Questions

What is Online-Therapy.com?

We are a dedicated online-based team of consultant therapists, cognitive behavioral therapists, practitioners and support staff that collaboratively works to help people in need of emotional support.

Our whole operation is based on cognitive behavioral therapy (CBT), which is one of the most commonly used psychotherapeutic approaches for treating mental health problems. CBT helps you to identify, challenge and overcome your dysfunctional thoughts, behavior and emotions. Our "raison d’être" is to help people get happier, wherever you are in the world.

By signing up for our services, you will have full access to our online therapy program, that is divided into 8 sections. Each section includes all the information and hands-on tools that you need to identify, challenge and overcome your problems. The sections are available as video (guided by Dr. Elizabeth Lombardo, PhD), audio and/or text. Your subscription also includes daily contact with your therapist (Monday-Friday), your daily journal and activity plan, yoga & meditation videos and tests to see your progress.

You will have unlimited communication with your therapist through messages and the worksheets in each section. If you have a standard or premium subscription, your membership also includes one 30-minute live session per week (two sessions per week if you have the premium subscription). The live sessions are available as video, voice only or text chat. For the full details click here »

Is online therapy right for me?

Evidence-based – based on proven, well-researched treatments within the cognitive behavioral therapy (CBT) approach. Read more about CBT online »

Qualified & experienced therapists - our therapists have a wide range of credentials (academic degrees, licenses or certifications). Margaret Sweet, the head of our therapists, has, together with the team, helped thousands of people to overcome their difficulties. Read all reviews »

Fully supported - it is much more than just chat (which many other companies offer). Our services include daily contact with your therapist, easy-to-follow structured information and tools such as the activity plan and your daily journal, follow-ups to see your progress, yoga & meditation videos and weekly tips on our blog.

Affordable - with our services, you get full support from your therapist. For the same price, you would normally not be able to meet with a face-to-face therapist.

Accessible & time saving - there is no need to travel to your therapist’s office. You can get help from wherever you are in the world.

Private & anonymous - you do not need to expose yourself face-to-face in the waiting room or in a therapist’s office, which some people find very unpleasant.

Secure & confidential - your work is transferred end-to-end encrypted to our secure server, where only you and your therapist can access it.

Is online therapy really effective?

Yes! Studies show that online cognitive behavioral therapy (CBT) is just as effective as traditional face-to-face therapy. Our work process is based on CBT and provides you with the information, tools and guidance that you need to overcome your problems, with the help of your therapist. Learn more about CBT online »

We have helped thousands of satisfied people to overcome their difficulties and our program has an average rating of 4.7 out of 5 stars. Read all reviews »

Is this secure and confidential? Are you HIPAA compliant?

Yes!

  • At Online-Therapy.com the privacy and security of your data is our #1 priority, and we have designed our online services to meet and exceed HIPAA guidelines
  • All communication between clients and therapists is encrypted with end-to-end best-in-class 256-bit encryption
  • All personal health information is hosted behind a 3-tiered web application, with multiple checks and controls to keep your data safe
  • All databases are encrypted at rest with industry-leading encryption
  • All audio, video and chats between clients and therapists are end-to-end encrypted

Your account and all of your submitted information is automatically deleted after two years. You can change this to a shorter time period or delete your account right away from Privacy Settings »

Can I be anonymous?

Absolutely! At Online-Therapy.com, you avoid being exposed in the waiting room or in a therapist’s office, which can be very intimidating. In this online environment, you will choose a nickname that your therapist will know you by. However, you will be asked to provide us with your emergency contact information. This information is kept safe in our system and is only used if your counselor believes that you or someone else might be in danger.

I am a qualified therapist – how can I join your services?

Right now we are looking for new therapy practitioners to join our online therapy network! Work from home, during hours that suits you. Go to the Therapist section to learn more.

 

The Online Therapy Program

How does it work?

Our whole operation is based on cognitive behavioral therapy (CBT), which is one of the most commonly used psychotherapeutic approaches for treating mental health problems. CBT helps you to identify, challenge and overcome your dysfunctional thoughts, behavior and emotions.

By signing up for our services, you will have full access to our online therapy program, that is divided into 8 sections. Each section includes all the information and hands-on tools that you need to identify, challenge and overcome your problems. The sections are available as video (guided by Dr. Elizabeth Lombardo, PhD), audio and/or text. Your subscription also includes daily contact with your therapist (Monday-Friday), your daily journal and activity plan, yoga & meditation videos and tests to see your progress.

You will have unlimited communication with your therapist through messages and the worksheets in each section. If you have a standard or premium subscription, your membership also includes one 30-minute live session per week (two sessions per week if you have the premium subscription). The live sessions are available as video, voice only or text.

How it Works »

What is the cost and how can I pay?

Our subscription plans start at just $31.96/week (including our 20% discount first month), giving you access to our online therapy program including daily contact with your therapist that will help you through your day-to-day challenges (Monday-Friday). That is less money than you would normally pay for one face-to-face therapy session.

To make it convenient for you, we offer three subscription alternatives that give you varied access to our online therapy services, depending on your specific needs. You can upgrade or cancel your subscription any time with the click of a button. We accept standard credit/debit cards and PayPal.

Choose the subscription plan that suits your needs: 20% discount first month!

How much time do I need to spend on the program?

This is a very individual choice that depends on your needs and preferences. Some clients spend several hours per day on their program, while others feel that a few hours per week is sufficient. It is important to remember that you have had your whole life to learn and unconsciously process negative behavior. It will take time and considerable practice to reprogram your frame of mind.

For how long should I use your services?

It really depends on your situation. However, we recommend that you use our services for at least one month in order to have time to process everything. Some clients just need guidance from the program and therapist for a few weeks to get back on the right track. However, others need more ongoing help and stay with us for about a year.

My computer skills are very limited - will I be able to do this?

Definitely! The program is designed so that anyone can use our services, no matter how limited your computer skills are. If you need any help, just click on the "live chat" button and you will get immediate help and guidance.

Once I have signed up, when can I get started?

As soon as you complete your payment, you will get full access to the program and your therapist. You can immediately start communicating with your therapist by writing comments in the worksheets, sending a message or booking a live session (available as video, voice only or text chat).

I am not able to complete the program right now - can I put my subscription on hold?

Whatever the reason, you may put your subscription on hold for as long as needed. Simply contact us »

How do I cancel my subscription?

There’s no hassle and no questions asked. You can view the details of your subscription and cancel with a simple click of a button from here »

What is your refund policy?

Online-Therapy.com provide professional services, which are paid to the counselor through a Counselor Agreement between Online-Therapy.com and the counselor. Refunds for unused time are normally not granted since the counselors charge for time which is scheduled to be used – as other medical professionals. Online-Therapy.com will together with the counselor review refund requests on a case-by-case basis. In case the refund request is based on any special or legal circumstances, such as but not limited to medical, death, disability or court orders, Online-Therapy.com will make accommodations.

In case refund is not granted or possible, we will be able to provide other accommodations, such but not limited to helping you find a new counselor, extending your subscription at no or a reduced cost and providing credit for future counselor services.

Want to stop future charges? Cancel your subscription from here »

Need more information? Read our terms and conditions »

 

The Therapists

Who will my therapist be?

Once you sign up, a personal therapist will be assigned to you based on your profile. This person will be by your side from the beginning to the end. If you wish to change to a new therapist, you can do that from your dashboard with a click of a button.

The therapists at Online-Therapy.com have a wide range of credentials (academic degrees, licenses or certifications) and many hours of hands-on experience. Once you have signed up, you will be able to read your therapist's full profile from your dashboard by clicking on "Your Therapist".

Read all reviews »

Will I have the same therapist throughout the entire subscription?

Yes. Once you sign up, a personal therapist will be assigned to you. This person will be by your side from the beginning to the end.

If you wish to change to a new therapist, simply click on "Your Therapist" from your dashboard.

What are the online hours for my therapist?

Your therapist is normally online eight hours per day (Monday-Friday). We always try to match you with a therapist with working hours that fit your time zone.

The staff, including customer service, is online and ready to assist you virtually 24 hours per day (Monday-Friday).

How will I communicate with my therapist?

You will communicate with your therapist using the worksheets, live sessions (available as video, voice only or text) and messaging at any time.

How many sessions are included?

If you have a standard or premium subscription, your membership includes one 30-minute live session per week (two sessions per week if you have the premium subscription) and the unlimited use of messages. The live sessions are available as video, voice only or text chat.

How long will it take for my therapist to respond to the worksheets?

You will get feedback from your therapist within a maximum of 24 hours, Monday-Friday. However, your therapist will usually reply to you within a few hours (or even minutes). Since the communication through the worksheets is not in real-time, you do not have to schedule a session with your therapist. You only write down and read the comments, when it is convenient for you. You can schedule one real-time chat session per week with your therapist (available as video, voice only or text), if you have a standard subscription and two per week if you have a premium subscription. If you need more live sessions, it can be arranged for a minor fee.

Can I read the previous comments made by my therapist in the worksheets?

You most certainly can. This is also one of the advantages with online therapy, compared to traditional face-to-face therapy. At a physical appointment, it might be difficult to take in and remember all of the advice and feedback that the therapist gave you. With our services, you can easily read and process any previous feedback from your therapist as well as your comments. This is also a great way for you to observe the improvements that you are making during the therapy process.

 

Other Questions

Can I be transferred to a new therapist?

Yes you can! Simply click on the symbol next to "Your Therapist" from your dashboard »

Do you have an affiliate program?

Yes we do! Learn more about our affiliate program »

Is your online anger management court approved?

Yes. Normally our online anger management is approved by courts, but we advise you to first check the requirements with your court.

Anger management online »

Can I receive a certificate of completion once I finish the program?

As part of or Premium subscription plan, we can we can send you a certificate of completion upon request.

Requirements:

  • Premium subscription plan.
  • Actively involved in the program for at least four consecutive weeks by replying to the worksheets/messages on a daily basis (Mon-Fri).
  • Minimum 4 live sessions (phone/audio or video) during 4 consecutive weeks.

Once the above requirements have been completed, it is solely up to your assigned counselor to decide if we can send you a certificate or not.

How do I start a live session with my therapist?

The live sessions are available as video, voice only or text chat and you need to schedule them in advance.

You schedule as well as start the live session by clicking on “Live Sessions” from your dashboard »

The live sessions take place in your web browser and your therapist will not “call” your phone number. You may use your smartphone as well as your desktop/laptop computer.

Do you offer video, voice or text chats?

All of them! Our live therapist live sessions are available as video, voice only or text.

Can my child join? Can I join if I'm not 18 years old?

Unfortunately you must be at least 18 years old to use our services.

Our services are not the best therapeutic format for a child. Having a therapist present with them to walk them through therapeutic techniques and practice new skills is really the best avenue for children.

If you still wish to give this a try, teenagers may join our services if both parents first email us their consent.

Here are some of the many available external resources for children and teens:

Love Our Children USA (List of National and Local Resources)
Child Help USA (National Child Abuse Hotline)
Kids Help Canada (Call, Chat or Email)
Kids Help UK (Call, Chat or Email)
Kids Help Australia (Call, Chat or Email)

How do I make changes to my subscription?

You can upgrade, downgrade or cancel your subscription from here »

Do your therapists prescribe medication?

Unfortunately our therapists do not prescribe medication.

Do you offer couples and family therapy?

Unfortunately not - but we will soon be launching group therapy.

Do you accept insurances?

Although we don’t accept insurances, normally you can request reimbursement or direct payment for our online therapy services. We will provide you with itemised receipts.

It may however be a good idea to first reach out to your insurance company to see if they will cover online therapy.

Can I delete my account?

Yes! Your account and all of your submitted information is automatically deleted after two years. You can change this to a shorter time period or delete your account right away from Privacy Settings »

Can I download all of my information?

Yes! You can download all of your information from Privacy Settings »

Do you offer financial aid or discounts?

Unfortunately we do not offer financial aid. But we a 20% discount first month!

Starting at just $39.95/week ($31.96/week first month), you will get access to our online therapy program including daily contact with your therapist that will help you through your day-to-day challenges (Monday-Friday). That is less money than you would normally pay for one face-to-face therapy session.

Can I sign up for only one or two weeks?

Unfortunately not, since all of our subscriptions are charged on a monthly basis. But if you sign up for one month, we can put your account on hold after one or two weeks, so that you can use your remaining time later on.

We recommend that you use our services for at least one month in order to have time to process everything. Some clients just need guidance from the program and therapist for a few weeks to get back on the right track. However, others need more ongoing help and stay with us for about a year.

Do your therapists do diagnosis?

Unfortunately not. It is crucial for the therapist to be able to interact in person with a client and have a thorough face-to-face discussion in order to ensure they assign the proper diagnosis.

Can I receive a refund if I forget to cancel my subscription?

Online-Therapy.com provide professional services, which are paid to the counselor through a Counselor Agreement between Online-Therapy.com and the counselor. Refunds for unused time are normally not granted since the counselors charge for time which is scheduled to be used – as other medical professionals. Online-Therapy.com will together with the counselor review refund requests on a case-by-case basis. In case the refund request is based on any special or legal circumstances, such as but not limited to medical, death, disability or court orders, Online-Therapy.com will make accommodations.

In case refund is not granted or possible, we will be able to provide other accommodations, such but not limited to helping you find a new counselor, extending your subscription at no or a reduced cost and providing credit for future counselor services.

Want to stop future charges? Cancel your subscription from here »

Need more information? Read our terms and conditions »

From where can I access my affiliate dashboard?

You access your affiliate dashboard from here »

Can I use your program offline, with no Internet access?

You can download all video and audio files. We don’t have an option to download the text material to read offline. But what you can do is to manually copy the text from the sections and the worksheets and paste it into for example Words. This way you can work on our program while being offline and you can submit your worksheet replies once you have access to the Internet again.

Can I download and save worksheets and other pages as pdf?

Yes. For most browsers, the “Print” function is the fastest and most effective method of saving a webpage to PDF. In the printing window, select "Save as PDF".

For more details how to save a webpage in pdf, please click here ».

Emergency: suicidal tendencies and crisis

If you’re having suicidal tendencies, or experiencing any symptoms that significantly impact your thinking, safety or the safety of those around you, you will be asked to seek immediate help offline and not use this site. These resources can provide you with immediate help worldwide.

How do I change currency?
How does the billing show up on credit card statements

When paying with your credit/debit card, normally the statement descriptor is “WWW.ONLINE-THERAPY.COM” and with PayPal it will normally say: “PAYPAL”.

Which currency will I be actually billed in?

You will be billed in the currency you see in our checkout. There will be no currency transfers as long as that is the same currency as for your credit/debit card.

Some banks add a small fee for international purchases.

Do you have a free trial period?

We don’t have a free trial.

Can I choose therapist myself?

Once you sign up, a personal therapist will be assigned to you automatically based on your profile. If you wish to change to a new therapist, simply click on "Your Therapist" from your dashboard.

Do you accept Health Savings Account (HSA) and/or Flexible Spending Account (FSA) cards?

Yes! Please notice that card issuers are still at liberty to authorize or decline any payment as they would with any other type of credit card.

Do I have access during weekends?

You have full access to your online therapy program 24/7, every day of the week.

However, your therapist works Monday-Friday and, therefore, worksheet feedback and live sessions are only available during these days.

Is this available internationally?

Yes! You can use our services and get help from wherever you are in the world.

How soon can I cancel my subscription?

You can cancel your subscription right away and still keep all of your pre-paid days. You can view the details of your subscription and cancel with a simple click of a button from here »

How is my subscription billed?

Your subscription is paid on an ongoing basis. If you sign up on the 11th, the second subscription charge is on the 11th the next month - if you don't decide to cancel before that date.

Can I pay on a weekly basis?

Unfortunately not. All of our subscriptions are charged on a monthly basis.

Do you issue ESA letters (Emotional Support Animal Letter)?

Unfortunately, we can't help you with that.

Do you have an app?

No app is needed! Our services have been optimized for smartphones and tablets. Simply log on to your account from any device, wherever you are in the world!

Do you provide itemized receipts?

Yes! You can download and print your receipts from here »

How do I schedule live sessions with my therapist?

Simply log on to your dashboard and click on "Live Sessions". The live sessions are available as video, voice only or text chat.

Can I request a female or male therapist?

Yes! When creating your account - select the gender you prefer. You may also change therapist at a later time from your dashboard.

Do all the therapists have CBT training?

Yes!

Can I find out who my therapist is before giving my payment?

Yes! Once your account is created you can find out who your therapist is from your dashboard. If you wish to change to a new therapist, you can do that from your dashboard with a click of a button, before paying.

How long would the weekly video, phone or text chat sessions be?

The weekly sessions are 30 minutes long. Our premium plan includes two sessions per week.

Do you accept credit / debit cards and PayPal

Yes! We accept both standard credit/debit cards as well as PayPal.

Are there any internship possibilities?

Unfortunately that is not something we can help you with at this time.

How do I update my emergency contact information?

Emergency contact information is updated from here »

How do I update my sharing preferences?

Sharing preferences are updated from here »

My Card was Declined?

If there is a problem paying with your card, please contact your card issuer by calling the number on the back of your card and ask them to approve the payment you are trying to make.

You can also select payment option “PayPal” in the checkout routine and pay with your card using them instead.

 
 

Couldn’t find what you were looking for?

Just ask, we’re here to help you!

Our supporting staff is just a click away!

Join the thousands that have become happier!

Our online therapy service has received an average rating of 4.7 out of 5 stars.
Now it’s your turn to get more joy in your life.