FAQ

Here you will find answers to the most frequently asked questions about our services.

 

General Questions

What is Online-Therapy.com?

We are a dedicated online-based team of consultant therapists, cognitive behavioral therapists, practitioners and support staff that collaboratively works to help people in need of emotional support.

Our whole operation is based on Cognitive Behavioral Therapy (CBT), which is one of the most commonly used psychotherapeutic approaches for treating mental health problems. CBT helps you to identify, challenge and overcome your dysfunctional thoughts, behavior and emotions. Our "raison d’être" is to help people get happier, wherever you are in the world.

By signing up for our services, you will have full access to our online therapy program designed for your specific needs with easy-to-follow information and hands-on tools, your daily journal and activity plan, including daily contact with your therapist (Monday-Friday), tests to monitor your progress and access to the forum. You will have unlimited communication with your therapist through worksheets in each section. If you have a standard or premium subscription, your membership also includes two 30-minute chat sessions per week and the unlimited use of messages. For the full details click here »

Is online therapy right for me?

Evidence-based – based on proven, well-researched treatments within the Cognitive Behavioral Therapy (CBT) approach. Read more about CBT online »

Qualified & experienced therapists - our therapists have a wide range of credentials (academic degrees, licenses or certifications). Margaret Sweet, the head of our therapists, has, together with the team, helped thousands of people to overcome their difficulties. Read all reviews »

Fully supported - it is much more than just chat (which many other companies offer). Our services include daily contact with your therapist, easy-to-follow structured information and tools, follow-ups to see your progress, access to the forum and weekly tips on our blog.

Affordable - with our services, you get full support from your therapist. For the same price, you would normally not be able to meet with a face-to-face therapist.

Accessible & time saving - there is no need to travel to your therapist’s office. You can get help from wherever you are in the world.

Private & anonymous - you do not need to expose yourself face-to-face in the waiting room or in a therapist’s office, which some people find very unpleasant.

Secure & confidential - your work is saved anonymously on our secure server, where only you and your therapist can access it.

Is online therapy really effective?

Yes! Studies show that online Cognitive Behavioral Therapy (CBT) is just as effective as traditional face-to-face therapy. Our work process is based on CBT and provides you with the information, tools and guidance that you need to overcome your problems, with the help of your therapist. Learn more about CBT online »

All of our programs are tried and tested. We have helped thousands of satisfied people to overcome their difficulties. Our programs have an average rating of 4.7 out of 5 stars. Read all reviews »

Is this secure and confidential?

Yes! All of your information is saved anonymously on our secure server using 128-256 bit SSL encryption, where only you and your therapist can access it.

Can I be anonymous?

Absolutely! At Online-Therapy.com, you avoid being exposed in the waiting room or in a therapist’s office, which can be very intimidating. In this online environment, you will choose a nickname that your therapist will know you by. You will also be able to choose another nickname for your interactions in the forum. If at any point, you choose to reveal your real name, it is totally up to you.

I am a qualified therapist – how can I join your services?

Please visit the Therapist section, where we explain how you can use the Online-Therapy.com platform to easily provide online therapy to existing and future clients. Go to the Therapist section »

 

The Online Therapy Program

How does it work?

Our whole operation is based on Cognitive Behavioral Therapy (CBT), which is one of the most commonly used psychotherapeutic approaches for treating mental health problems. CBT helps you to identify, challenge and overcome your dysfunctional thoughts, behavior and emotions.

By signing up for our services, you will have full access to our online therapy program. It is tailored to your specific needs with easy-to-follow information and hands-on tools, your daily journal and activity plan, including daily contact with your therapist (Monday-Friday), tests to see your progress and access to the forum. You will have unlimited communication with your therapist through worksheets in each section. If you have a standard or premium subscription, your membership also includes two 30-minute chat sessions per week, plus unlimited use of messages.

How it Works »
What is the cost and how can I pay?

Starting at just $39.95/week, you will get access to our online therapy program including daily contact with your therapist that will help you through your day-to-day challenges (Monday-Friday). That is less money than you would normally pay for one face-to-face therapy session.

To make it convenient for you, we offer three subscription alternatives that give you varied access to our online therapy services, depending on your specific needs. You can upgrade or cancel your subscription any time with the click of a button.

Basic: $39.95/week, charged monthly until canceled (includes daily therapist feedback).

Standard: $59.95/week, charged monthly until canceled (includes daily therapist feedback, messaging and weekly therapist live chat).

Premium: $79.95/week, charged monthly until canceled (includes daily therapist feedback, messaging, two therapist live chats per week and express replies).

You can pay for our website services using standard credit/debit cards or PayPal.

How much time do I need to spend on the program?

This is a very individual choice that depends on your needs and preferences. Some clients spend several hours per day on their program, while others feel that a few hours per week is sufficient. It is important to remember that you have had your whole life to learn and unconsciously process negative behavior. It will take time and considerable practice to reprogram your frame of mind.

For how long should I use your services?

It really depends on your situation. However, we recommend that you use our services for at least one month in order to have time to process everything. Some clients just need guidance from the program and therapist for a few weeks to get back on the right track. However, others need more ongoing help and stay with us for about a year.

My computer skills are very limited - will I be able to do this?

Definitely! The program is designed so that anyone can use our services, no matter how limited your computer skills are. If you need any help, just click on the "live chat" button and you will get immediate help and guidance.

Once I have signed up, when can I get started?

As soon as you complete your payment, you will get full access to the program and your therapist. You can immediately start communicating with your therapist by writing comments in the worksheets, sending a message or booking a chat session.

I am not able to complete the program right now - what will happen to my subscription?

Whatever the reason, you may put your subscription on hold for as long as needed.

How do I cancel my subscription?

There’s no hassle and no questions asked. You cancel your subscription from your dashboard with a simple click of a button.

Do you have a money-back guarantee?

Yes! We have a 14-day money-back guarantee from the date of your first subscription payment. However, you are only entitled to a partial refund during the 14-day money-back guarantee if:

  • You have replied to your therapist’s worksheet feedback.
  • You have used the therapist live chat two times or more for therapy.
  • You have registered using a free trial.

If you have any questions about refunds, or wish to request a refund, please contact us: contact us »

 

The Therapists

Who will my therapist be?

Once you sign up, a personal therapist will be assigned to you. This person will be by your side from the beginning to the end. The therapists at Online-Therapy.com have a wide range of credentials (academic degrees, licenses or certifications) and many hours of hands-on experience. Margaret Sweet, our head therapist, has together with the team helped thousands of people overcome their difficulties online since 2009. Read all reviews »

Will I have the same therapist throughout the entire subscription?

Yes. Once you sign up, a personal therapist will be assigned to you. This person will be by your side from the beginning to the end.

What are the online hours for my therapist?

Your therapist is normally online eight hours per day (Monday-Friday). We always try to match you with a therapist with working hours that fit your time zone.

The staff, including customer service, is online and ready to assist you virtually 24 hours per day (Monday-Friday).

How will I communicate with my therapist?

You will communicate with your therapist using the worksheets, live chat and messaging.

How many sessions are included?

Our services do not offer the same kind of "sessions" (appointments) that you would have with a face-to-face therapist. For many people, what we offer is more suitable and more on their terms. Our online therapy program consists of eight "sections". Each section is like a chapter in a book. It contains all of the information that you need to challenge your negative thinking patterns and replace them with new, better ways of thinking. Within each section, there are several "worksheets" where you will be asked to address specific questions. Your therapist will give you feedback on a daily basis (Monday-Friday). If you have a standard or premium subscription, your membership includes two 30-minute chat sessions per week plus unlimited access to messages.

How long will it take for my therapist to respond to the worksheets?

You will get feedback from your therapist within a maximum of 24 hours, Monday-Friday. However, your therapist will usually reply to you within a few hours (or even minutes). Since the communication through the worksheets is not in real-time, you do not have to schedule a session with your therapist. You only write down and read the comments, when it is convenient for you. You can schedule one real-time chat session per week with your therapist, if you have a standard subscription and two per week if you have a premium subscription. If you need more chat sessions, it can be arranged for a minor fee.

Can I read the previous comments made by my therapist in the worksheets?

You most certainly can. This is also one of the advantages with online therapy, compared to traditional face-to-face therapy. At a physical appointment, it might be difficult to take in and remember all of the advice and feedback that the therapist gave you. With our services, you can easily read and process any previous feedback from your therapist as well as your comments. This is also a great way for you to observe the improvements that you are making during the therapy process.

 
 

Couldn’t find what you were looking for? Please contact us using email or live chat with your questions.