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General Questions


The Online Therapy Program

At, we handle refund requests on a case-by-case basis, ensuring fairness and consideration for each unique situation.

Refund Eligibility and Process

Refund requests must be made within 90 days of the charge date as shown on your bank statement.

Here’s how we address different scenarios:

  • Non-refundable services: Certain services are not eligible for a refund, including:
    • Live sessions: Any sessions that have taken place.
    • Missed sessions: Sessions missed by the client.
    • Late cancellations: Sessions canceled less than 24 hours before the scheduled start time.
    • Messaging and worksheet communication: Interactions that have already occurred between you and your therapist.
  • Submitting a refund request: If you believe your situation warrants a refund, please contact our support team to discuss your case. We are committed to understanding and addressing your concerns.

Preventing Unwanted Charges

To avoid future charges, you can cancel your subscription at any time. Simply click here to cancel your subscription and follow the instructions to cancel your plan smoothly.

Questions or Concerns?

If you have any questions about our refund policy or need assistance with the refund process, please contact us. Our team is here to help ensure that your experience with is satisfactory.


The Therapists


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