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Other Questions will together with the counselor review refund requests on a case-by-case basis, provided that the request is received within 90-days of the charge’s date on your bank statement.

We are not able to grant refunds for services used, such as:

  • Live sessions
  • Live sessions missed by the client.
  • Live sessions canceled by the client less than 24 hours prior to the session’s start time.
  • Messaging and worksheet communication.

Want to prevent future charges? Cancel your subscription from here »

If you have questions or want to submit a refund request: Contact us »


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