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Other Questions provide professional services, which are paid to the counselor through a Counselor Agreement between and the counselor. Refunds for unused time are normally not granted since the counselors charge for time which is scheduled to be used – as other medical professionals. will together with the counselor review refund requests on a case-by-case basis. In case the refund request is based on any special or legal circumstances, such as but not limited to medical, death, disability or court orders, will make accommodations.

In case refund is not granted or possible, we will be able to provide other accommodations, such but not limited to helping you find a new counselor, extending your subscription at no or a reduced cost and providing credit for future counselor services.

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